Shipping policy

SHIPPING POLICY FOR BALLOON BUTLERS

Thank you for choosing Balloon Butlers for your balloon needs. Please review our shipping policy to understand the terms and conditions associated with the delivery of our products.

1. Order Processing:

  • Orders are typically processed within 24 hours prior to the fulfilment date.
  • Order processing times may vary based on product availability and peak seasons.

2. Shipping Methods:

  • We offer standard and expedited shipping options. The available methods and associated costs will be displayed during the checkout process.
  • The estimated delivery time for each shipping method will be provided at the time of purchase.

3. Delivery Area:

  • We currently offer shipping within Melbourne Metro. Please ensure your shipping address is accurate and complete.

4. Tracking Information:

  • Once your order is enroute, you will receive a text message indicating delivery status.

5. Delivery Attempts:

  • Our shipping partners will try their best to deliver your package as promptly and safely as possible. If delivery is unsuccessful, you will be contacted to arrange an alternative delivery time. Additional charges may apply. Please provide as much delivery information as possible to avoid incurring extra charges and ensuring on time delivery.

6. Delayed Shipments:

  • While we make every effort to deliver your order on time, unforeseen circumstances such as weather conditions or other external factors may cause delays. We appreciate your understanding in such situations.

7. Delivery Issues:

  • If you encounter any issues with your delivery, please contact our customer service team at info@balloonbutlers.com.au for assistance.

8. Address Accuracy:

  • It is your responsibility to provide accurate and complete shipping information. Balloon Butlers is not responsible for delays or additional charges caused by incorrect or incomplete addresses.

9. Changes to Shipping Policy:

  • Balloon Butlers reserves the right to update or modify this shipping policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

If you have any questions or concerns about our shipping policy, please contact us at info@balloonbutlers.com.au.

Thank you for choosing Balloon Butlers!